HICC – SMART Plumbing Hawaii Member Spotlight
Q: Tell us about your company/organization, including history, industry, specialization, years in business,
and staff size.
A: Plumbing. It’s one of the most route essential aspects of our daily lives, but also the one that we take
most for granted. Most of us don’t think much about our plumbing systems until they stop working, or
we want to renovate. Enter SMART Plumbing Hawaii.
The innovative company was created by a dynamic husband and wife team partnered to balance each
other’s strengths. They founded SMART Plumbing Hawaii in October 2015, seeing a need for a modern
full-service plumbing company. They went from nothing to something with only their grit and
determination to succeed. This month is their 5-year business anniversary! On the business side, RosaLei
Quinting-Androyna, a tech savvy entrepreneur and marketer, designed the company logo, website,
business systems and operations, and launched the company along with her husband Gabriel Androyna.
Gabriel is a fully licensed journeyman and plumbing contractor and a most excellent plumber. He and his
technicians take care of all the plumbing jobs in the field, mostly in Hilo and surround, but they do travel
across the island when feasible. The office staff of administrators and dispatchers manage the internal
daily operations, communications and customer relations. With a good business model and the desire to
be of valuable service to the plumbing needs of Hawaii Island, they are set up to bring added value to
the community by solving plumbing issues in the best, smartest ways possible. They specialize in Multi-
family properties and Single Family Residential plumbing renovations that include re-piping for water,
drain waste and venting, and gas projects with a strong plumbing service call center for both commercial
and residential service jobs. “We pride ourselves on being the heroes who rescue people from their
plumbing nightmares, but we do it smart, as a team, and we do it right. Most people appreciate how we
choose to operate by the book, on the up and up, for all aspects of plumbing. And we greatly appreciate
Q: What motivates you and your team to succeed?
A: We work in fundamental first principles; doing right by our clients, helping them handle their
plumbing woes legitimately, getting to the root cause of the problem and solving for optimal function,
that is what drives us. We hold ourselves to the highest standards, our plumbing technicians provide
premium quality work, with an impeccable support team at their backs, striving for excellence. It’s what
we do; and we sleep well at night knowing our customers are happy and taken care of.
Q: What makes your company unique?
A: We employ technology that holds us accountable to our community. From local, industry first online
scheduling, digital invoicing, and mobile payments, these systems make doing business with us smarter,
easier, and with less friction. It is safe, modern convenience with no guesswork, totally transparent with
complete communication. We document every job before and after and report the current state we find
the plumbing in and give recommendations to bring plumbing systems up to optimal condition. We
create and utilize ingenuity such as our ‘Plumbing Urgency Matrix’ to put jobs to be done in order of
urgency, and our ‘Plumbification Mode’ which takes customers’ mysterious plumbing issues through our
technician’s Plumbing X-Point Inspections so that we cover all plumbing needs to secure liability and
give our clients peace of mind. We solve the problems.
Q: Why and when did you join the HICC? For instance: networking, business resources/support,
advocacy, business education, community awareness, etc.
A: At the heart of every Chamber of Commerce are the active, informed and highly involved members,
the successful influencers, the action oriented folks who care deeply about their community, and we
knew that’s where we wanted to be from the beginning. We knew these are the people we needed to
associate with to build the best, most meaningful relationships with! We love our Hawaii Island
Chamber of Commerce and the people in this network and we will always be proud supporters of our
Chamber, its membership, and our community at large.
Q: How can you help other HICC Members improve their business? Do you
offer Member to Member Discounts, HOTDEALS, Events, or free consultations?
A: Plumbing problems can quickly cause bottlenecks in the flow of an operation, be it at home or at a
company location because it is a disruption. We dispatch our skilled plumbing technicians who will
diagnose and solve the issue to provide relief via the smartest solutions possible; all in a timely manner,
to get our clients back to their normal workflow. For our 5 year business anniversary we’re offering
Chamber members our “Friends and Family” rate of $96/hr vs. our regular rate of $120/hr on all
plumbing service calls, be it residential OR commercial (commercial rate is $165/hr), which is a
significant savings, so if you’re thinking of upgrading your plumbing fixtures, now is a great time to do it.
The special will run through to the end of the year 2020. We provide free estimates for contract work
such as renovations and re-piping, and usually have comprehensive plumbing estimates fulfilled within a
1-2 weeks from the site review.
Q: What’s are some interesting facts about your company most people don’t know?
A: We secured our company domain www.plumbinghawaii.com before officially naming the company
“SMART” Plumbing Hawaii and actually went through several iterations for the name such as ‘Akamai’
and ‘Intelligent’, etc… but SMART fit our paradigm and sounded best so we registered it and it’s working
great for our brand. From the get-go we set up a phone system with an 888.393.9296 toll free number
because we figured we’d capture newcomer residents to the island with out-of-state numbers, being a
new business ourselves. But what ended up happening with our marketing efforts is people were dialing
the 808 number subconsciously, which belonged to another local business and were asking for SMART
Plumbing Hawaii. So much so that the other business had to abandon the number, and once we found
out it was no longer in service, we jumped on it to try and get it, but the number had ended up being
reissued to an Oahu business. We tracked it down, explained the situation and were finally able to
secure the local 808.393.9296 number by trading a new number we bought with them. It was quite the
business adventure! We later registered www.smartplumbinghawaii.com upon which we are currently
building a shopping experience where our clients can find fixture replacement packages, such as faucet
and toilets, with materials and labor ready deals. Upon purchasing online, it will lead clients to an
intuitive scheduling experience to get the job on the calendar at their convenience. Additionally, we’ll be
incorporating a live chat feature and full client dashboards for further transparency and for linking all
relevant information in one place!
Q: Do you have any advice for new business owners?
A: We’re in a global pandemic right now that is putting a heavy burden on everyone, and if you’re
intrepid enough to start a business in this climate, congratulations! Businesses go through highs and
lows naturally in the course of building the business and gaining footholds, -entrants especially, if the
competition is up, we’d advise hold tight and prepare for the ups and downs, because they will come.
When you’re up, see where you can viably grow, when you’re down, see where you need to viably
adjust, but never at the expense of your ultimate service to the community. Always hedge what you do
best against the tides of business flow, and you should be able to survive. Hire and keep GOOD PEOPLE
on your teams. If you crash and burn, remember the Phoenix, -we can rise even from ashes, and it is
never to late to start something new again!
Learn more about SMART Plumbing Hawaii